ALS Academy CPD Quality Assurance Policy
ALS Dental is committed to an educational environment in dental technology that recognises both the academic and technical skill sets that enables an individual to become a commercially viable member of the team, so that is able to meet the professional standards required by the General Dental Council. All ALS Academy verifiable CPD is written and peer reviewed by leading industry experts. Each course is reviewed at 12 monthly intervals following its release, except where there are changes to standards or guidance that affect the course. ALS Academy verifiable CPD will include clear aims, objectives and anticipated learning outcomes. All courses completed with the ALS Academy will present the user with a feedback form and the opportunity to reflect on their learning. A certificate is generated on completion and passing of the validation questions and feedback. The courses presented to the delegate are relevant to the role they entered on registration. An ALS Academy CPD certificate is issued for all Academy CPD courses on completion of the course AND the validation is passed with a score of at least 80% AND the Feedback/Reflect page at the end of the course is submitted. Leaving this process at any stage before completing the process will NOT produce a certificate. All ALS Academy verifiable CPD courses are presented to comply with the current standards specified by the GDC. In complying with the regulatory authorities requirements, our course content is considered to be evidence based. ALS Academy CPD is produced in-house and as such we endeavour to ensure that all content is written in a non-commercial manner. ALS Academy CPD is committed to providing a supportive environment whereby all customers and employees are treated fairly and with respect. We actively discourage any employee from engaging in, or to knowingly permit any worker to engage in any harassment or discrimination on the grounds of sex, sexual orientation, religious belief, marital status, race, age or disability or any other unlawful discrimination against any person (whether or not an employee or the Company) in the course of their duties. All ALS Academy CPD courses are peer reviewed by our Leadership Team which consists of industry experts. Any changes to information, legislation, guidance or standards will be introduced to the course(s) that is impacted. Our course content is reviewed every 12 months from the release date, and at the introduction of any changes.
All ALS Academy CPD is presented in a clear and concise manner and meets all of the criteria for verifiable CPD. The certificate awarded on completion of the course will include: The subject, learning content, aims and objectives, The anticipated GDC development outcomes of the CPD, The date that the CPD was undertaken, The total number of hours of CPD undertaken. The name of the professional who has participated in the CPD activity, The participant’s registration number. All CPD courses are created by appropriately trained and qualified professionals who lecture routinely on the topic area. All courses are peer reviewed by our Leadership team to ensure accuracy and quality. If any courses are supported by commercial companies that is always clearly stated. At the end of all ALS Academy CPD courses a feedback form is presented to the delegate, the feedback form must be submitted before a certificate can be produced. All feedback is reviewed and where appropriate, changes are made to the course(s).
ALS Academy Complaints Policy
ALS Dental is wholly committed to providing team members with a high-quality service, and will, at all times, endeavour to meet your needs. Therefore, if there is a problem, we need you to tell us. We hope that we can address any issue that arises before it evolves into a reason for complaint.
We value your feedback, both positive and negative, and we take complaints very seriously. You may be assured that all problems and complaints will be dealt with courteously and promptly, so that the matter is resolved as quickly as possible. We intend to respond to your concerns in a professional and efficient manner, and would ask that your dealings with ALS Dental staff also reflect this approach. How to make a complaint – If you are an ALS Team member and you are dissatisfied with the service you have received, or are unhappy with how you have been treated by a member of ALS staff, please contact ALS Dental as soon as the matter arises. Concerns can often be resolved easily by speaking to us. To enable a speedy resolution, when contacting ALS Dental, please either email, write or ask to speak to the person dealing directly with your order, enquiry or case. Please explain, in as much detail as possible, the nature of your concerns. The individual dealing with your enquiry will endeavour to rectify the situation immediately, or, if unable to, can advise you of the name of the person to whom it would be most appropriate to speak. In all cases, we will endeavour to resolve your complaint at this stage directly with the appropriate manager or team. Unresolved problems. If your problem is not resolved, or you are unhappy with the response you have received, you may ask to speak to that individual’s line manager. At your request, the person dealing with your enquiry will ensure that the correct name and contact details are provided to you, and will ask the line manager to contact you as soon as possible. The line manager will try to resolve your problem immediately, but if the situation is more serious, and an immediate response cannot be given, they will confirm that they are investigating the matter and will report back to you, normally within seven working days. General complaints – If you are unsure who to direct your complaint to, please email firstname.lastname@example.org, and explain to our team, in as much detail as possible, the nature of your concerns. Alternatively, you may wish to write to us. We aim to respond to all written comments and complaints within fourteen working days. If we feel the matter will take longer to investigate, we will acknowledge receipt of your letter, and indicate when you can expect to receive a full response. Contact details- Any written complaints should be addressed to email@example.com