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Location: Sunderland
Salary: £20,319 – £22,000
Working pattern: Full time
Ashford Orthodontics in Sunderland is now part of Amalgamated Laboratoty Solutions (ALS), who are building Europe’s leading, most innovative and technologically advanced dental manufacturing business.
Ashford Ortho Lab are looking for a responsible Telephonist and Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include answering and directing phone calls, providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.
Administrative Assistant responsibilities include prioritising work arriving in the lab, communicating with clients and colleagues, problem solving and working in a busy environment. The ideal candidate should have excellent oral and written communication skills, exceptional attention to details, be extremely adaptable, able to work independently and be able to organize their work using tools, like MS Excel and office equipment. If you also have previous experience in call centre and familiarity within our industry, we’d really like to meet you.
Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office.
Responsibilities
· Answer and direct phone calls
· Provide Exceptional customer service
· Identify and prioritise incoming work into important needs of production
· Use dental software to receive and download scans
· Scan models and maintain filing of confidential scans
· Provide general support to visitors
· Act as the point of contact for internal and external clients
· Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
· Accurate invoicing of work, ensuring check postage charges, work and practice details
Proven experience as an administrative assistant or call centre staff
· Knowledge of office management systems and procedures
· Working knowledge of office equipment, like printers and fax machines
· Proficiency in MS Office
· Excellent time management skills and the ability to prioritize work
· Attention to detail and problem solving skills
· Excellent written and verbal communication skills
· Strong organizational skills with the ability to multi-task
· Dental Knowledge preferred but not essential
· Minimum 5 GCSE’s including Maths and English
To apply for the role please send your CV to Hannah.bird@als-dental.com
We are committed to creating a work experience where everyone feels valued, take a look at our vision, mission & values here.
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